When delivery confidence drops, or transformation stops connecting to practical business outcomes — that is usually when we get the call. ERP, CRM and digital transformation across manufacturing, public sector, healthcare and financial services.
"If any of these sound familiar — feel free to get in touch directly."
Get in TouchGraham D. Rae Associates provides interim programme management and transformation consultancy. We are brought in at points of complexity — when a programme needs a steady hand, a go-live needs recovering, or transformation has stopped delivering against the business case.
Founded and led by Graham D. Rae — Chartered Engineer (CEng) and Chartered IT Professional (CITP), with accredited memberships across marketing, interim management, computing, engineering and board-level leadership. One of very few programme managers operating with validated credentials across all three disciplines.
"Enough years to have seen most programme problems before. Still hands-on enough to help fix them."
We work directly with clients, alongside consultancy partners, and through interim engagements — whichever model best suits the organisation and the brief. The operating model is flexible. The approach is not.
Call it interim, consultant, contractor — the label has never much mattered. Here to fix the problem, not worry about what is on the business card.
From programme recovery and stabilisation to full end-to-end transformation across Microsoft Dynamics 365, Business Central, Field Service and beyond.
Brought in when programmes have lost direction, delivery confidence has dropped, or a go-live is at risk. Restoring governance, stakeholder confidence and momentum.
End-to-end delivery of Microsoft Dynamics 365, Business Central, Field Service and CRM implementations from design through to hypercare.
Connecting technology change to people and process. Ensuring systems actually get used — and that the business performs better afterwards.
Microsoft Copilot enablement, AI-assisted operations and digital transformation programmes connecting technology investment to measurable business outcomes.
Programme governance design, delivery assurance, PMO establishment and board-level reporting. Clarity on what is happening and why.
Cutover planning, UAT management, hypercare and post-go-live stabilisation. Making sure the business is ready — not just the system.
All engagements are anonymised or referenced with permission. The outcomes are real. Click any case to expand.
Business Central ERP & CRM Sales — two-year engagement — fixed go-live
A UK manufacturing business required full ERP and CRM replacement — moving from legacy systems to D365 Business Central and CRM Sales. Complex CPQ configuration, multi-site operations and a fixed go-live deadline.
Led end-to-end programme delivery across ERP, CRM and CPQ workstreams. Managed migration of 10,000 contacts, coordinated UAT, cutover planning and go-live across production and sales. Delivered Copilot AI enablement alongside core implementation.
Full go-live on the fixed deadline. 50 users live across sales and manufacturing. CPQ operational from day one. Business performing on the new platform with full hypercare through stabilisation.
Programme recovery & operational handover — 4,000 properties — fixed contractual deadline
A London borough required recovery and handover of a complex 16-year PFI Housing Management contract — 4,000 properties, 2TB of legacy data across 40+ sources, four external suppliers and a fixed contractual go-live that could not move.
Led programme recovery from point of instability. Rebuilt governance, re-engaged 20+ C-suite stakeholders. Managed full data migration into Northgate ERP/CRM and Oneserve FSM. Coordinated 50 TUPE staff transfer with day-one working capability.
Full operational handover on the fixed contractual deadline. 4,000 properties live. 50 TUPE staff transferred with day-one capability. Zero disruption to housing services across all workstreams.
Stalled CRM implementation recovered and delivered — complex stakeholder environment
A major national charity had a stalled D365 CRM CE and Adobe Campaign implementation. Delivery had lost momentum, governance had broken down and the MSP supplier relationship had deteriorated significantly.
Rebuilt governance, re-engaged stakeholders across Business, IS, CISO, Marketing and GDPR functions. Realigned MSP supplier contracts. Managed POC, pilots and 4TB legacy data migration and ETL reconciliation.
Programme delivery restored. D365 CRM CE and Adobe Campaign live. Stakeholder confidence rebuilt. Data quality assured at go-live through rigorous migration and reconciliation.
Board-approved business case — 70% revenue growth — fixed go-live
A financial services organisation required a mobile-optimised B2C e-commerce warranty platform delivered within global banking governance. A £2M board-approved business case with a fixed commercial go-live date.
Developed and owned the £2M business case through board approval. Led end-to-end delivery across platform design, development, integration and go-live — navigating complex global banking governance while maintaining commercial pace.
Platform delivered on fixed go-live. 70% customer revenue increase achieved post-launch. Business case outcomes met and evidenced to board.
4,000 users — 100 sites — international programme delivery
A major international humanitarian organisation required a global digital platform rollout across 100 sites and 4,000 users worldwide. Complex international stakeholder environment and varied infrastructure conditions.
Led international programme delivery across 100 global sites. Managed distributed teams across multiple time zones, coordinated local implementation partners and maintained governance across a complex international stakeholder structure.
Global platform successfully rolled out across 100 sites and 4,000 users. Local operational capability established at each site with training, support and handover.
Built from experience of what goes wrong on programmes — and what good looks like. Use them to understand where you are before picking up the phone.
10 questions — under 5 minutes. Identifies whether your programme has the foundations to deliver — or whether the gaps are already forming. Based on the patterns that appear repeatedly when programmes fail.
8 questions — under 5 minutes. Helps your organisation understand where it sits on the AI readiness spectrum — from unaware to actively deploying. Based on Microsoft Copilot and AI enablement experience across multiple sectors.
Score your programme initiatives against 14 weighted categories. Adjust the weights to reflect what matters in your organisation. Priorities calculate automatically. Used on live programmes to align stakeholders and manage scope.
Use the Online Tool Prefer to work offline or share with your team? Download the Excel version.We operate across three routes to market — whichever model best suits the organisation and the brief. Outside IR35.
Working directly with the organisation from brief through to delivery. Full accountability, clear scope, measurable outcomes.
Embedded alongside or behind an existing consultancy engagement — bringing programme leadership where it is needed most.
Through interim agencies and managed service providers — available immediately, proven from day one, outside IR35.
Whether your programme needs clearer direction, calmer delivery, or reconnecting transformation to operational reality — feel free to get in touch directly.
Clarity. Communication. Control.